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CSC confers CSC Seal of Excellence to 2 LGUs in EV

By Philippine Information Agency (PIA 8)
January 31, 2011

TACLOBAN CITY, Leyte  –  The Civil Service Commission has recently conferred the Citizen’s Satisfaction Center Seal of Excellence to two local government units in Eastern Visayas.

CSC Region 8 Director David E. Cabanag, Jr. identified the local government units as the Municipal Government of Burauen, Leyte and the City of Borongan in Eastern Samar.

The conferment, Ms. Eleonor Garcia, RSU chief of CSC 8 informed that the conferment was held during the “Pasidungog” conducted at the DPWH Multi-Purpose Center, with CSC Commissioner as the guest of honor.

Mayor Fe Renomeron led the local officials and department heads of the Municipality of Burauen while Mayor Maria Fe Abunda was represented by SP Karen Alvarez and other officials and employees of Borongan City, in receiving the wall-mountable glass seal and cash reward.

The award was the result of a nationwide Report Card Survey conducted by Civil Service Commission Regional Offices in July and August 2010 in agencies earlier identified as Model in the ARTA and Citizen’s Charters.

Report Card Survey is an evaluation tool that provides a quantitative measure of actual public service user perceptions of the quality, efficiency and adequacy of different frontline services as well as a critical evaluation of the office or agency and its personnel.

The target respondents for the survey were individual clients who have availed of the frontline services of any frontline service of government agencies.

The survey was conducted in the agency premises immediately they finished availing of availing of a frontline service. The survey included the quality of service provided to them, as well as the physical working condition of the agency.