CSC bares anti-red tape survey results

By Philippine Information Agency (PIA 8)
April 22, 2013

GOVERNMENT CENTER, Palo, Leyte – The Civil Service Commission in Eastern Visayas said that the results of the frontline service checks made by the Civil Service Commission (CSC) through the Report Card Survey (RCS) in 2012 show that of the 599 government offices surveyed, 50 offices obtained an Excellent rating.

Ms. Rosalie Taon, CSC information officer, told the Philippine Information Agency that per information gathered from the CSC Central Office, Excellent is the highest in the scale with scores from 90 to 100.

Some 150 offices failed or scored below 70; a total of 309 offices got a rating of Good, with numerical scores between 80 to 89.99; while 90 offices received an Acceptable rating with a score of 70-79.99.

Among those surveyed were government offices in Eastern Visayas, the CSC Information officer disclosed.

Of the 50 offices that were rated Excellent, 33 are branches or service offices of national government agencies, namely, Bureau of Internal Revenue, Department of Foreign Affairs, Department of Health, Department of Trade and Industry, Land Registration Authority, and Land Transportation Office, while 17 offices are branches or service offices of government-owned and controlled corporations, namely, Home Development Mutual Fund, Philippine Health Insurance Corporation, and Social Security System.

Ms. Taon said that as lead implementer of Republic Act No. 9485 or the Anti-Red Tape Act (ARTA) of 2007, the CSC conducts a survey among government offices to gather feedback on the effectiveness of and compliance with the anti-red tape measures of government agencies.

The Report Card Survey checks on the agency’s compliance with ARTA provisions, physical working condition, frontline service provider, service quality, and overall customer satisfaction, Ms. Taon said.

It was learned that the area where most agencies failed is that of compliance with ARTA provisions which include posting of Citizen’s Charter in conspicuous areas, posting of anti-fixer signs, a manned public assistance desk, observance of no noon break policy, no hidden fees in frontline transactions, and wearing of IDs of frontline personnel.

The Civil Service Commission under the leadership of Chairman Francisco Duque III, is serious in doing its job as mandated by law, Ms. Taon said saying that the CSC does the rounds in all agencies and offices which means all branches, fields offices and satellite offices are subjected to the RCS.