RP's top BPO firms
post $2 billion in revenues
By Office of Rep. Joseph A. Santiago
November 2, 2009
QUEZON CITY – The 29
largest business process outsourcing (BPO) providers in the
Philippines, mostly engaged in contact center activities, reported
P94.4 billion in combined revenues in 2008, up 21 percent or P16.1
billion from the P78.3 billion they posted in 2007, Catanduanes Rep.
Joseph Santiago, chairman of the House information and communications
technology committee, disclosed Sunday.
"The Philippines has
definitely secured its position as a leading player in the global BPO
market, judging from the sustained double-digit revenue growth of the
local branches of mostly multinational BPO providers," Santiago said.
Santiago cited the
need to further build up the BPO industry through ample infrastructure
support, proper human resource development, sound policy environment,
adequate fiscal incentives and effective business development.
He said the P94.4
billion in combined revenues reported by the top 29
BPO providers alone translate to almost $2 billion at the
current exchange rate of $1:P47.63. Overseas clients pay
BPO firms in dollars.
"What is remarkable
about the BPO industry is that it is highly labor-intensive. Since the
industry employs a growing number of Filipinos, it also supports an
increasing number of families," Santiago said.
The top 29 BPO
providers and their corresponding 2008 revenues are: TeleTech Customer
Care Management Philippines Inc. (P8.1 billion); Convergys Philippines
Services Corp. (P8 billion); eTelecare Global Solutions Inc. (P7.9
billion); Sykes Asia Inc. (P7.5 billion); Aegis PeopleSupport Inc.
(P5.7 billion); ICT Marketing Services Inc. (P4.3 billion);
Philippines Inc. (P4.2 billion); HSBC Electronic Data Processing
Philippines Inc. (P4.1 billion); Sitel Philippines Corp. (P3.7
billion); Telephilippines Inc. (P3.6 billion); Deutsche Knowledge
Services Pte. Ltd. (P3.2 billion); IBM Daksh Business Process Services
Philippines Inc. (P3.2 billion); IBM Business Services Inc. (P2.9
Services Philippines Inc. (P2.5 billion); JP Morgan Chase Bank N.A.
Philippine Customer Care Center (P2.4 billion); Dell International
Services Philippines Inc. (P2.4 billion);
SPI Technologies Inc. (P2.3 billion); Advanced Contact Solutions Inc. (P2.2
billion); ePLDT Inc. (P2.1 billion);
APAC Customer Services
Inc. (P2.1 billion);
Teleservices Philippines Inc. (P1.8 billion); Sitel Customer Care
Philippines Inc. (P1.8 billion); Parlance Systems Inc. (P1.7 billion);
ePerformax Contact Centers Corp. (P1.6 billion); Synnex-Concentrix
Corp. (P1.4 billion); West Contact Services Inc. (P1.2 billion);
Vision-X Philippines Inc. (P1.1 billion); Genpact Services LLC (P1
billion); and ePLDT Ventus Inc. (P1 billion).
The 2008 revenues of
the local units of the following large
BPO providers were not readily available: Accenture Ltd.,
Affiliated Computer Services Inc., Citigroup Business Process
Solutions Pte. Ltd., INFONXX Philippines Inc., Hinduja TMT Ltd., and
Vocativ Systems Inc.
out that the country has more than 400 other BPO providers that
generate annual revenues of anywhere from a few million pesos to just
under P1 billion.